[email protected] - Services

[email protected] have many areas of interest in Children & Adult’s vision. We provide Eye-Care and Eye-Wear for the whole family, here is some of what we offer:

  • Over 1,000 adults & children’s glasses to choose from Adults and children’s sunglasses (with or without prescription)
  • One of the largest ranges of Maui Jim Sunglasses
  • Safety Glasses (with or without prescription) – meets Australian Safety Standards for any work-place
  • View our contact lenses here
  • Ortho-K Lenses – lenses which adjust the shape of the eye while you sleep, allowing you to have great vision during the day without the need for glasses or contact lenses.
  • Contact lenses for sport’s vision
  • Contact Lenses to assist in Myopia Control
  • Eye Injury and workplace accidents (eye related) – in house minor day surgery offered
  • Digital Retinal Camera, OCT, Colorimeter and Fields Analyser enabling us to offer you advanced Eye-Care

Much, Much More on offer

[email protected] strive to offer patients:

  • More Choice
    not being a chain store allows us to choose our frame and lens suppliers based on quality, service and price

  • More Savings
    through Provision we are a part of a strategic ‘buying network’ of Independent Optometrists giving us the purchasing power of over 400 stores, so we can offer competitive prices on what ever you seek.

  • More Value
    we offer solutions to every budget and need, we want to see you again next time, so better value is critical for you & us

  • More Service
    if we don’t have it, we will find it. Our staff delight in “out of the box” solutions as it provides satisfaction for all involved. Our staff are trained to provide you and your family with the best experience possible.

  • More Personal
    [email protected] was started by Ross & Lisa Bakker in 2004 they are still a vital part of the business and you may even spot one of their children in store. Despite this “local” flavour, our passion is to deliver to you the best we can in all things.

What is a Behavioural / Developmental Optometrist?

Vision Explained

Quite often a teacher may recommend to a parent the need for an Eye Test by a Behavioural Optometrist. This leads to confusion as “Behavioural / Developmental” are not words we normally associate with our Optometrist. An Optometrist who has dedicated additional study and research in the areas of children’s vision specifically related to developmental/behavioural aspects of vision may be known as a Behavioural/Developmental Optometrist.

1) Visual Integrity – eye health and visual acuity (clearness of vision)
Assessment of your child’s eye health is a vital part of the eye examination. Although it is uncommon in children, eye diseases can occur at any age in life. Visual acuity can be affected by refractive errors such as Myopia, Hypermetropia and Astigmatism, and when required these conditions can be treated with spectacles and/or contact lenses.

2) Visual Efficiency – clear and comfortable vision
Blurred vision and poor focussing skills are common problems in children, these difficulties can be a barrier to learning. More commonly children can develop focussing problems after they have learnt to read which has a major impact on comprehension, concentration and reading stamina.

Glasses and eye exercises help children maintain clear and comfortable vision for learning and enjoyable reading. Treatment of minor focussing problems may also help reduce the risk of myopia and the development of other visual disorders.

3) Visual Information Processing – understanding and analysing what we see
Problems with visual processing are common in children with learning difficulties. These problems include visual thinking, visual sequencing, visual spatial organisation, reading eye movements and visual motor integration. Vision therapy can help develop and integrate these skills, so that your children become more visually ready to learn.

Visual information processing problems often coincide with language, auditory and sensory/motor integration difficulties. If you notice such concerns, we would recommend a comprehensive eye exam at [email protected] Children may be referred to the appropriate allied health professionals as we work in close partnership with: Occupational Therapists; Speech Therapists; Chiropractors and kinesiologists.

Behavioural Optometry is an expansion of general optometry in which the three above key areas of vision are integrated into the overall care of our patient adults or children. General optometry emphasises healthy eyes, clear vision and the importance of comfortable and efficient vision. In addition to this, Behavioural Optometry also investigates and manages the effects of Visual Information Processing on attention and learning.

Behavioural Optometry is an approach to vision care that aims to maximize visual function in all situations in life. From this, it is not just important that a person sees well, but are able to process what they see in a comfortable and stable manner, which will affect how a person views and responds to the world around them. Behavioural Optometry is many things to many people even within the profession. The common link is the understanding of vision and how to encourage its development. It tends to be more holistic in its approach as it tries to incorporate the physical, neurological and developmental aspects of vision.

The goals of Behavioural Optometric care are:

  • To prevent vision problems and eye problems from developing.
  • To provide remediation or rehabilitation for vision or eye problems that have already developed (eg. eye turn, shortsightedness, visual sequelae of brain trauma etc).
  • To develop and enhance the visual skills needed to achieve more effective visual performance in the classroom, work place, when playing sport and following recreational pursuits.

Your Behavioural optometrist will provide an in-depth examination of visual abilities. This will include a comprehensive eye health examination and an investigation of visual acuity (the ability to see small detail). In addition, your behavioural optometrist will examine focusing skills, eye teaming (the ability to use both eyes together) and eye movement control. There will also be assessments on a person’s spatial judgment (knowing where things are in space) and the ability to process visual information (understanding what you see).

All patients will benefit from this holistic approach but it is especially suited to those with eye motor control problems, lazy eyes, developmental delays, neurological damage or learning delays.

Although the majority of Behavioural Optometrists’ patients are children, Behavioural Optometry may be suitable for patients of any age if their condition is likely to respond to this treatment.

Behavioural Optometrists spend years in post-graduate and continuing education to master the complex visual programs that are prescribed to prevent or eliminate visual problems and enhance visual performance.

Not all optometrists practice Behavioural Optometry, which includes neurodevelopment and functional optometry.


We delight in seeing the whole family and providing eye-care for everyone from young to old. Lisa and Charlotte (our Optometrists) have substantial experience in Adult’s vision as well.

Check out our “[email protected] areas of expertise & Services” to get a clearer picture on just how much we have to offer the whole family!

Medicare, Private Health Insurance and Eye-exam Fees

  • Medicare usually covers 40 to 80% of the scheduled fees related to the eye-exam.
  • All patients are charged the full scheduled fee for any eye-exam unless illegible for assistance through DVA.
  • If you or your child has been seen elsewhere within the last 3 years, the Medicare will rebate will be smaller as some eye-exams Medicare covers only every 3 years.
  • When transferring between Optometrists it is possible to reduce your out-of pocket Medicare Gap. If your previous Optometrist writes a referral letter for you to transfer to [email protected], we are able to ensure your out of pocket expenses remain as low as possible (regardless of WHEN your child went to your previous Optometrist).

Our Optometrists – Lisa and Charlotte have many areas of interest:

  • Children’s Vision (Behavioural/Developmental Optometrists)
    Adults Vision (Behavioural/Developmental Optometrists; therapeutically endorsed; CASA Certified)

Allow around 45 minutes for an adult or children’s eye exams and we may need to see you or your child for a few review visits. The extra time spent with you or your child (allowing extra tests performed) are covered by this ‘out of pocket’ gap you pay.

Please allow 45 minutes for your child’s first (Initial) appointment with us, following appointments won’t take as long. Please arrive about 5 minutes early as you will have some paperwork to complete as well. We also have a lego table and friendly staff to assist families bringing extra children who aren’t being tested.

These are NOT covered by Medicare and covered by a handful of Private Health Insurance Companies.

Medicare does NOT provide any funds for glasses, Private Health Insurance Companies Optical through your Extras cover) does provide funds for glasses. Health Fund rebates vary substantially between companies and levels of coverage.

Medicare does NOT provide any funds for glasses, Private Health Insurance Companies Optical through your Extras cover) does provide funds for glasses. Health Fund rebates vary substantially between companies and levels of coverage.

Appointment Cancellation & Rescheduling policy

Designed for those who intend to purchase contact lenses in-store at our street location. If you are a brand new contact lens wearer, your initial Contact Lens Care Club fee will be $100 as it includes additional services required for a new contact lens wearer. Every year after that the cost will be $60 per year. Join the Contact Lens Care Club to receive

  • Access to the best prices available without the need to buy in bulk – through our App or Online Shop.
  • Training & updates in contact insertion & removal, trial contact lenses and trial solutions – at no extra cost.
  • Eye-related breakdown coverage (in an emergency, one of our Optometrist will see you at our store even after hours, usually $100 per incident).
  • Invitations to special events, promotions and competitions.

What if I only wish to purchase contact lenses online?
If you have your own Optometrist providing you with regular eye-checks, the Contact Lens Care Club is not required. If you require [email protected] to provide your eye-care, we would highly recommend joining the club – even if you intend to purchase contact lenses from us online.
Why is there a $60 yearly fee for the Contact Lens Care Club?
To enable us to offer you the newest lowest prices available in store, and continue to offer the after sales service and health checks not usually covered by Medicare. The in store low prices WOULD NOT be possible without the Contact Lens Care Club.

So what can [email protected] offer your school?

  • Onsite Vision Screening for any grade (usually Prep & Grade 1). Vision Screening does not replace a normal eye exam, it does however highlight the need for further action by an Optometrist. Issues picked up during Prep or Grade 1 vision screening quite often prevent or greatly reduce learning difficulties. Vision is essential for both learning and overall development, poor vision is a barier to a child’s learning, sports and social life.
  • Training for Teachers, Special Ed. Teachers, Learning Support Teachers and other staff who work with children.
  • Affordable Sunglasses supplied to the schools in School House Colours or standard colours.
  • Resources for teachers, parents and the school for promoting good vision and warning signs to look out for.

[email protected] works in closely with all the local Schools. We are delighted in our partnership with the following Schools in particular!

  • Burpengary Meadows State School
  • Dakabin State School
  • Jinibara State School
  • Kallangur State School
  • Mango Hill State School
  • Narangba State School
  • Petrie State School
  • Tullawong State School
  • Undurba State School

If we have not been able to advertise in your school’s newsletter or have been unable to connect up in any other official way – your school may not be listed.
If your school should be listed here, please contact us and we will add your school to the list.
If your school does not currently offer Vision Screening at school – all you need to do is talk to your Principal or Deputy Principal to start the ball rolling. We are happy to send more information directly to your school if they are interested.

Australia Standards for Sunglasses

Australian Standards

The Australian Sunglasses Standard, AS/NZS 1067:2003 was revised in 2003. It now defines lenses and the protection they provide into five categories (see table below). Our sunglasses provide excellent UV protection. The level of sunglare protection depends on the shade of the lens. The darker the lens the higher the level of sunglare reduction provided.

Levels of Safety

Fashion spectacles – not sunglasses
Very low sun glare reduction 0
Some UV protection

Fashion spectacles – not sunglasses
Limited sun glare reduction 1
Some UV protection
Not suitable for driving at night

Medium sun glare reduction 2
Good UV protection

High sun glare reduction 3
Good UV protection

Sunglasses – special purpose
Very high sun glare reduction 4
Good UV protection
Must not be used when driving

You don’t need to refinance your house to fantastic sunglasses to get excellent protection. All sunglasses that comply with the Australian standard will provide the protection you need. A good pair of sunglasses will provide excellent UV protection and help prevent eye damage and disease.

Why wear sunglasses
Exposure to high levels of UV light can result in both short and long term damage to your eyes. Cataracts, cancer of the eye and pterygium (a thickening of the film over the cornea) can all be the result of long term UV exposure. In the short term, headaches, swelling & irritation of the eyes and “snow blindness” are all the risks associated with unprotected eyes. It is not just your skin that needs protecting.

Polarised Lenses
Polarised lenses stop reflected UV rays that bounce off hard surfaces and helps you to see clearly in certain situations. UV refelection depends on the surface the light is hitting. When you are in a park playing on grass there is little reflected light (approximately 1%). Sit on the sand and the reflected light increases to approximately 10%, sit in a boat on the water and it may reach 20% and on the snow it can reach an amazing 80%.

Polycarbonate and Acrylic lenses
Polycarbonate lenses are exceptionally tough and are the preferred choice of sports people. Acrylic lenses offer an exceptionally high level of UV protection particularly when combined with a wrap. Any sunglasses that comply with the Australian Standard will offer the protection you need to help prevent eye damage. If you are after optimum protection, choose sunglasses that wrap around and are close fitting.