Shipping & Returns

Are there custom fees?

We endeavour to reduce the likelihood of custom/import charges to our customers, however if such fees are charged by Customs this is outside of our control. Therefore we are unable to reimburse any custom/import fees incurred.

How do I return or exchange something?

Please follow the steps below to return or exchange your purchase:

  1. Email Get Contact Lenses Online to organise your return.
  2. Return items in their original package or a sturdy box to:
    Get Contact Lenses Online
    PO BOX 93
    Narangba, QLD 4504
  3. Please allow 2 weeks for your store credit, refund or exchange to be processed.

Please ensure your contact lens boxes are unopened, unmarked and not within 6 months of expiry. We are unable to take responsibility for lost or Damaged packages.

Our Guarantee

All products are inspected before shipping and will be packaged in order to arrive in good order and condition at the clients shipping address. As an online purchaser from, we expected that you (the purchaser):

are an experienced contact lens wearer who is fully understands the features of the product you are ordering.
understand the contact lenses suitability for your eyes, as determined by your usual eye-care practitioner.
When ordering coloured contact lenses, we ( expect that you (the client) has already selected the colour you wish to order. Manufacturing defects are individually assessed on a case by case basis and normal warranties covering manufacturing defects will be adhered to.Yearly eye-tests and script updates will ensure an accurate prescription, which will ensure you order the correct prescription every time. Contact lenses incorrectly supplied will be replaced at our expense, orders cancelled incur a $15 cancellation fee. This fee will be deducted from the amount refunded back to you.

Delivery Charges

Standard Postage for orders going to most places within Australia is charged at $9.95 per order for standard post, and $15 for express post – unless specified otherwise. All Australia bound orders are dispatched via Australia Post. Higher Postage fees apply when shipping outside Australia.

Click and Collect Charges

Click and Collect is the newest option we offer, Click and Collect is free for all orders order $150, there is a $3 cost for orders under this amount.

Do you deliver to PO Boxes, and how long does delivery take?

Yes! All deliveries are dispatched via Australia Post, NOD Couriers, and Star Track Couriers. If your order is in stock and is received before 2pm AEST, you may receive it next day, however deliveries will be made within 2-5 business days, but please allow up to 7 business days for delivery. If your order will take longer than 7 business days, we will notify you as soon as possible. Once your order is dispatched, you will receive a copy of your order emailed to you.

How long does Click and Collect take?

Please allow 4-5 Business days for the order arrive in store, from there we will contact you when it's available for collection.